Shipping policy

Thank you for visiting and shopping with us.

 Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Shipment cost
TNT Standard	5-7 business days	Free
International Shipment	7-10 days	TBC

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

We do not ship to addresses that are P.O.Boxes within the U.K

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

 We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us to file a claim.

 

Email: info@acutecaredirectltd.com

Phone: 020 8798 0321

Please save all packaging materials and damaged goods before filing a claim.